Answer Instagram DMs together with your sales and support team; every conversation gets an owner and a stage.
DMs in the shared inbox
Owner, stage and team notes
Next in line after WhatsApp
Not a bot: the number your customer already writes to.
The customer writes to the number they know and you reply from it
All of the number's chats, groups and channels are in the panel
You write to customers you know from your own number
Each agent talks from their own number, under their own name
For teams where messaging is the work itself.
Agencies and community managers
Manage dozens of client accounts from one panel; each client's numbers are visible only to the team working on them.
iGaming and casino
The VIP desk and support team hand the same numbers over shift by shift; player phone numbers stay hidden from staff and every action is logged.
Trading and OTC desks
Every chat asking for a quote gets an owner and a stage; reports show how fast each desk responds.
Crypto and Web3 projects
The BD team talks to partners from their own accounts; groups, channels and announcements are managed in one place.
Support teams
Several agents reply from the same support number; issues become tickets with a priority and a deadline.
Sales teams
Every incoming lead lands in a stage on the board; reminders make sure follow-ups are not forgotten.
FAQ
Which channels does MyCRM support?
Telegram is fully available today: personal numbers, groups, channels and bots. We are working on WhatsApp, and Instagram comes after that. All of them will live in the same panel, the same inbox and the same plan.
Will WhatsApp and Instagram use the official API?
No. You will add your number as a device linked to the app on your phone. This is not the platform's official business API, and the risk of the account being restricted is not zero. That is why we will not offer bulk messaging to people you do not know on these channels.
What happened to my Telegramte account?
Telegramte is now MyCRM. Your account, numbers and data are unchanged; only the address is new. Sign in at app.mycrm.sh with the same email and password.
Will my numbers get banned?
The panel uses the same protocol as Telegram Desktop, so normal use carries no risk. For bulk sending, delays, daily limits, spintax and proxies help you stay within Telegram's limits. Sending unsolicited messages to strangers is against Telegram's rules.
How are my Telegram sessions stored?
Session keys and bot tokens are stored encrypted with AES-256-GCM. Message history is not copied to the database; it's read live from Telegram. Only the last-message preview and CRM data are stored.
Can my team work without knowing my password?
Yes. Each member signs in with their own email and password and sees only the numbers you assign. No Telegram password or 2FA code is shared.
Do my Telegram folders sync?
Yes. Your numbers' folders show up in the panel; when you create a folder or add chats from the panel, Telegram on your phone updates too.